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Customer Support & Help Desk

Our commitment to quality is evident in every facet of Ansys products and services, from drafting customer-driven product requirements, to delivering quick and accurate support. Live phone support and the online Customer Portal are convenient ways for you to submit requests. 

Ansys Support

Additional Product Support

Expert support is available for many Ansys products to address your product-specific needs and questions. Access courses, documentation, examples, tutorials and more.

Contacting Technical Support

Ansys Learning Forum: Public Support

The Ansys Learning Forum is the go-to place for students, educators, researchers and industry engineers to engage with peers and Ansys experts. Search by topic of interest, join a conversation in progress or post a question or response. Free registration.

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Ansys Customer Portal: Expert Support

Any time, day or night, the Customer Portal gives you instant access to resources for Fluids, Structures, Electronics & Electromagnetics, LST, Additive products and Cloud. Customers supported directly by Ansys can also log support requests for these product lines.

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Digital Mission Engineering

Access Systems Tool Kit (STK), Test and Evaluation Tool Kit (TETK), and Orbit Determination Tool Kit (ODTK) knowledgebase and documentation, product downloads, examples, and training courses.

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Access the Ansys Discovery Forum to download our Discovery Live products and connect with Ansys Discovery Support.

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Support for Granta Selector, Granta MI, Granta EduPack and other Ansys Granta products.

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Access Ansys Lumerical technical support, documentation, examples, training courses and online forum.

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Access Ansys medini support to download medini analyze, watch webinars, and learn about Functional Safety.

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Get support information for both MCalibration and PolyUMod.

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Email support is available to get in touch with your support contact for more information on ModelCenter products.

Email Support


Get support information for both MCalibration and PolyUMod.

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The Customer Portal gives you instant access to valuable resources. You can quickly search our solutions database and FAQs; log and monitor real-time information on the status of your technical support requests; access training materials and best practice guides; monitor License Files; and download the latest software versions.

Assisted Support
Our Support Engineers have a high knowledge of Ansys SCADE product and are available to answer your queries, diagnose problems, deliver workarounds, find solutions, and suggest improvements in the way you work.

Contact Us
Receive prompt attention to your support questions via phone or email:

Ansys SCADE Support
Parc Avenue
9 rue Michel Labrousse
31100 Toulouse
Phone: +33 5 34 60 90 50

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Customers directly supported by Ansys can submit support requests for the Semiconductor product family through Ansys Customer Support Space.

Ansys Customer Support Space


Learn more about Ansys SpaceClaim using tutorials, documentation and support to maximize your 3D modeling needs.

Please note: Support for Ansys SpaceClaim Direct Modeler (in Ansys Workbench) can be obtained through the Ansys Customer Portal. Support for Ansys Discovery SpaceClaim can be reached through the Discovery Community Forum.

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SPEOS and AVxcelerate

Access Ansys SPEOS and Ansys AVxcelerate system requirements, documentation and global support contacts.

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Access Ansys Zemax support, explore our knowledgebase, access the Ansys Zemax community and learn about the amazing functionalities regarding our products.

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Ansys software is accessible

It's vital to Ansys that all users, including those with disabilities, can access our products. As such, we endeavor to follow accessibility requirements based on the US Access Board (Section 508), Web Content Accessibility Guidelines (WCAG), and the current format of the Voluntary Product Accessibility Template (VPAT).

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Supported Platforms & Licensing

Learn more about computing platforms tested and supported by Ansys to obtain optimum simulation results.



Technical Enhancements & Customer Support

The Technical Enhancements and Customer Support (TECS) program provides a multitude of value-added services.

Ready to Get Started?

From software customization and process compression, to technical support and training, our services are designed to address the unique needs of your organization, so you have access to resources when and where you need them.

See What Ansys Can Do For You

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