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Technical Enhancements and Customer Support (TECS)

 

Value-Added Services for Ansys Software

The Technical Enhancements and Customer Support (TECS) program is one of the many customer service offerings that address industry-wide engineering problems. Customers receive priority service benefits for a yearly fee based on their license, including the following:

  • Frequently updated software releases featuring enhanced capabilities and cutting-edge technology
  • Ongoing customer support for the two most current releases of our products.
  • Access to technical expertise, including a global network of certified distributors and senior-level corporate support staff.
  • A worldwide call-tracking system that allows Technical Support to build a knowledge base of crucial Ansys information
  • Quality assurance for ISO certificate on support and software development
  • Timely release of corrective and adaptive maintenance
  • Access to the Ansys Customer Portal

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