Contacting Technical Support

Technical Support for ANSYS, Inc. products is provided either by ANSYS, Inc. directly or by one of our certified ANSYS Support Providers. Please check with the ANSYS Support Coordinator (ASC) at your company to determine who provides support for your company, or go to www.ansys.com and select About ANSYS > Contacts and Locations.

If your support is provided by ANSYS, Inc. directly, Technical Support can be accessed quickly and efficiently from the ANSYS Customer Portal. The direct URL is: support.ansys.com.

One of the many useful features of the Customer Portal is the Knowledge Resources Search, which can be found on the home page of the Customer Portal.

Systems and installation Knowledge Resources are easily accessible via the Customer Portal by using the following keywords in the search box: Systems/Installation. These Knowledge Resources provide solutions and guidance on how to resolve installation and licensing issues quickly.

NORTH AMERICA

All ANSYS, Inc. Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
Toll-Free Telephone: 1.800.711.7199
Support for academic customers is only provided through the Student Community Portal.
Email: support@ansys.com
 
ANSYS SPEOS and VRXPERIENCE Products
Email: optisnasupport@ansys.com
Telephone: 1.248.251.0128
 
CES Selector
Email: support@grantadesign.com
Telephone: 1.800.499.8520
 

BELGIUM

All ANSYS, Inc. Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
Toll-Free Telephone: 0800 77783 Toll Number: +32 2 6200152
Email: support@ansys.com
Support for academic customers is only provided through the Student Community Portal.
 
ANSYS SPEOS and VRXPERIENCE Products
Email: optiseuropesupport@ansys.com
Telephone: +44 1925 607240
 
CES Selector
Email: support@grantadesign.com
Telephone: +44 1223 218035
 

CHINA

All ANSYS, Inc. Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
Toll-Free Telephone: 400 819 8999 Toll Number: 86-10-82861715
Email: support-china@ansys.com
Support for academic customers is only provided through the Student Community Portal.
 
ANSYS SPEOS and VRXPERIENCE Products
Email: optischinasupport@ansys.com
Telephone: +86 216 149 8468
 
CES Selector
Email: support@grantadesign.com
Telephone: +44 1223 218035
 

FRANCE

All ANSYS, Inc. Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
Toll-Free Telephone: +33 (0) 800 919 225 Toll Number: +33 (0) 170 489 087
Email: support@ansys.com
Support for academic customers is only provided through the Student Community Portal.
 
ANSYS SPEOS and VRXPERIENCE Products
Email: optiseuropesupport@ansys.com
Telephone: +44 1925 607240
 
CES Selector
Email: support@grantadesign.com
Telephone: +44 1223 218035
 

GERMANY

All ANSYS, Inc. Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
National Toll-Free Telephone:
German language: 0800 181 8499
English language: 0800 181 1585
Austria: 0800 297 835
Switzerland: 0800 564318
International Telephone:
German language: +49 6151 152 9981
English language: +49 6151 152 9982
Email: support@ansys.com
Support for academic customers is only provided through the Student Community Portal
 
ANSYS SPEOS and VRXPERIENCE Products
Email: optiseuropesupport@ansys.com
Telephone: +44 1925 607240
 
CES Selector
Email: support@grantadesign.com
Telephone: +44 1223 218035
 

INDIA

All ANSYS, Inc. Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
Toll-Free Telephone: +91 1 800 209 3475 Toll Number: +91 20 6654 3000
Email: support-india@ansys.com
Support for academic customers is only provided through the Student Community Portal
 
ANSYS SPEOS and VRXPERIENCE Products
Email: optisindiasupport@ansys.com
Telephone: +91 80 6900 1229
 
CES Selector
Email: support@grantadesign.com
Telephone: +44 1223 218035
 

ITALY

All ANSYS, Inc. Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
Toll-Free Telephone: +39 02 00621386 Toll Number: 800 789 531
Email: support@ansys.com
Support for academic customers is only provided through the Student Community Portal
 
ANSYS SPEOS and VRXPERIENCE Products
Email: optiseuropesupport@ansys.com
Telephone: +44 1925 607240
 
CES Selector
Email: support@grantadesign.com
Telephone: +44 1223 218035
 

JAPAN

All ANSYS, Inc. Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
Telephone: +81-3-5324-7305
FLUENT Email: japan-fluent-support@ansys.com
CFX Email: japan-cfx-support@ansys.com
Mechanical Products Email: japan-mechanical-support@ansys.com
Icepak Email: japan-icepak-support@ansys.com
Installation Email: japan-system-support@ansys.com
Support for academic customers is only provided through the Student Community Portal
 
ANSYS SPEOS and VRXPERIENCE Products
Email: optisjapansupport@ansys.com
Telephone: +81 3 6268 0047
 
CES Selector
Email: support@grantadesign.com
Telephone: +44 1223 218035
 

KOREA

All ANSYS, Inc. Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
Toll Number: +82-2-3441-5000
HF Email: krtg-hf@ansys.com
LF Email: krtg-lf@ansys.com
Installation Email: krtg-install@ansys.com
Icepak Email: krtg-icepack@ansys.com
Fluids Email: krtg-fluids@ansys.com
Mechanical Email: krtg-mech@ansys.com
Support for academic customers is only provided through the Student Community Portal
 
ANSYS SPEOS and VRXPERIENCE Products
Email: optiskoreasupport@ansys.com
Telephone: +82 31 455 5411
 
CES Selector
Email: support@grantadesign.com
Telephone: +44 1223 218035
 

SPAIN and PORTUGAL

All ANSYS, Inc. Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
Spain Toll Telephone: 900-933407 Toll-free Number: +34 9178 78350
Portugal: Toll-Free Telephone: 800 880513
Email: support@ansys.com
Support for academic customers is only provided through the Student Community Portal
 
ANSYS SPEOS and VRXPERIENCE Products
Email: optiseuropesupport@ansys.com 
Telephone: +44 1925 607240
 
CES Selector
Email: support@grantadesign.com
Telephone: +44 1223 218035
 

SWEDEN

All ANSYS, Inc. Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
Toll Number: +46 20 791348
Email: support@ansys.com
Support for academic customers is only provided through the Student Community Portal
 
ANSYS SPEOS and VRXPERIENCE Products
Email: optiseuropesupport@ansys.com 
Telephone: +44 1925 607240
 
CES Selector
Email: support@grantadesign.com
Telephone: +44 1223 218035
 

TAIWAN, REPUBLIC OF CHINA

All ANSYS, Inc. Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
Telephone: +866-2-2725 5828
Email: support-taiwan@ansys.com
Support for academic customers is only provided through the Student Community Portal
 
ANSYS SPEOS and VRXPERIENCE Products
Email: optischinasupport@ansys.com 
Telephone: +86 216 149 8468
 
CES Selector
Email: support@grantadesign.com
Telephone: +44 1223 218035
 

UNITED KINGDOM

All ANSYS, Inc. Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
Telephone: Please have your Customer or Contact ID ready.
UK: 0800 048 0462
Republic of Ireland: 1800 065 6642
Outside UK: +44 1235 420130
Email: support@ansys.com
Support for University customers is provided only through the ANSYS Customer Portal.
 
ANSYS SPEOS and VRXPERIENCE Products
Email: optiseuropesupport@ansys.com 
Telephone: +44 1925 607240
 
CES Selector
Email: support@grantadesign.com
Telephone: +44 1223 218035
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