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Contact Technical Support

Contacting Technical Support

Technical Support for Ansys products is provided either by Ansys directly or by one of our certified Ansys Support Providers. Please check with the Ansys support coordinator (ASC) at your company to determine who provides support for your company, or visit the Contacts and Locations page.

If your support is provided by Ansys directly, Technical Support can be accessed quickly and efficiently from the Ansys Customer Portal. The direct URL is: support.ansys.com.

If you are an academic user including professors, researchers and students, support is handled through our Ansys Learning Forum found at: ansys.com/forum.

When inquiring by phone or email, please have your customer number ready in advance. Find out how to retrieve your customer number here.

One of the many useful features of the Customer Portal is the Knowledge Resources Search, which can be found on the home page of the Customer Portal.

Systems and installation knowledge resources are easily accessible via the Customer Portal by using the following keywords in the search box: systems/installation. These knowledge resources provide solutions and guidance on how to resolve installation and licensing issues quickly.

All Ansys Products

Web: Go to the Ansys Customer Portal (https://support.ansys.com) and select the appropriate option.

Telephone: Please have your customer or contact ID ready.

Toll-Free Telephone: 1.800.711.7199

Email: support@ansys.com

Support for academic users is only provided through our Ansys Learning Forum found at ansys.com/forum. Students can also find additional resources at ansys.com/academic.

 

Ansys SPEOS and VRXPERIENCE Products

Email: optisnasupport@ansys.com

Telephone: 1.248.251.0128

 

CES Selector

Email: support@grantadesign.com

Telephone: 1.800.499.8520

All Ansys Products

Web: Go to the Ansys Customer Portal (https://support.ansys.com) and select the appropriate option.

Telephone: Please have your customer or contact ID ready.

Toll Number: +32 2 6200152

Toll-Free Telephone:

Belgium: 0800 77783

Netherlands: 08000222540

Luxembourg: 80028391

Email: support@ansys.com

Support for academic users is only provided through our Ansys Learning Forum found at ansys.com/forum. Students can also find additional resources at ansys.com/academic.

 

Ansys SPEOS and VRXPERIENCE Products

Email: optiseuropesupport@ansys.com

Telephone: +44 1925 607240

 

CES Selector

Email: support@grantadesign.com

Telephone: +44 1223 218035

All Ansys Products

Web: Go to the Ansys Customer Portal (https://support.ansys.com) and select the appropriate option.

Toll-Free Telephone: 400 819 8999

Email: support-china@ansys.com

Support for academic users is only provided through our Ansys Learning Forum found at ansys.com/forum. Students can also find additional resources at ansys.com/academic.

 

Ansys SPEOS and VRXPERIENCE Products

Email: Optis-China-Support@ansys.com

Toll-Free Telephone: 400 819 8999

 

CES Selector

Email: support@grantadesign.com

Telephone: +44 1223 218035

All Ansys Products

Web: Go to the Ansys Customer Portal (https://support.ansys.com) and select the appropriate option.

Telephone: Please have your customer or contact ID ready.

Toll-Free Telephone: +33 (0) 800 919 225 Toll Number: +33 (0) 170 489 087

Email: support@ansys.com

Support for academic users is only provided through our Ansys Learning Forum found at ansys.com/forum. Students can also find additional resources at ansys.com/academic.

 

Ansys SPEOS and VRXPERIENCE Products

Email: optiseuropesupport@ansys.com

Telephone: +44 1925 607240

 

CES Selector

Email: support@grantadesign.com

Telephone: +44 1223 218035

All Ansys Products

Web: Go to the Ansys Customer Portal (https://support.ansys.com) and select the appropriate option.

Telephone: Please have your customer or contact ID ready.

National Toll-Free Telephone:

German language: 0800 181 8499

English language: 0800 181 1565

Austria: 0800 297 835

Toll Numbers:

German language: +49 61514604996

English language: +49 61514604997

Email: support@ansys.com

Support for academic users is only provided through our Ansys Learning Forum found at ansys.com/forum. Students can also find additional resources at ansys.com/academic.

 

Ansys SPEOS and VRXPERIENCE Products

Email: optiseuropesupport@ansys.com

Telephone: +44 1925 607240

 

CES Selector

Email: support@grantadesign.com

Telephone: +44 1223 218035

All Ansys Products

Web: Go to the Ansys Customer Portal (https://support.ansys.com) and select the appropriate option.

Telephone: Please have your customer or contact ID ready.

Toll-Free Telephone: +91 1 800 209 3475 Toll Number: +91 20 6654 3000

Email:

Fluid Dynamics Product Support: cfdsup-india@ansys.com

Mechanical Product Support: feasup-india@ansys.com

Electromagnetics Product Support: ansoftsup-india@ansys.com

Installation Support: india-systems-support@ansys.com

Support for academic users is only provided through our Ansys Learning Forum found at ansys.com/forum. Students can also find additional resources at ansys.com/academic.

 

Ansys SPEOS and VRXPERIENCE Products

Email: optisindiasupport@ansys.com

Telephone: +91-80-49010800, +91-80-40536111

 

CES Selector

Email: support@grantadesign.com

Telephone: +44 1223 218035

All Ansys Products

Web: Go to the Ansys Customer Portal (https://support.ansys.com) and select the appropriate option.

Telephone: Please have your customer or contact ID ready.

Toll-Free Telephone: 800 789 531Toll Number: +39 02 00621386

Email: support@ansys.com

Support for academic users is only provided through our Ansys Learning Forum found at ansys.com/forum. Students can also find additional resources at ansys.com/academic.

 

Ansys SPEOS and VRXPERIENCE Products

Email: optiseuropesupport@ansys.com

Telephone: +44 1925 607240

 

CES Selector

Email: support@grantadesign.com

Telephone: +44 1223 218035

All Ansys Products

Web: Go to the Ansys Customer Portal (https://support.ansys.com) and select the appropriate option.

Telephone: +81-3-5324-7305

Fluids Products Email: japan-fluent-support@ansys.com

Mechanical Products Email: japan-mechanical-support@ansys.com

Electronics Products Email: japan-electronics-support@ansys.com

Installation Email: japan-system-support@ansys.com

Support for academic users is only provided through our Ansys Learning Forum found at ansys.com/forum. Students can also find additional resources at ansys.com/academic.

 

Ansys SPEOS and VRXPERIENCE Products

Email: optisjapansupport@ansys.com

Telephone: +81-3-5324-7305

CES Selector

Email: support@grantadesign.com

Telephone: +44 1223 218035

All Ansys Products

Web: Go to the Ansys Customer Portal (https://support.ansys.com) and select the appropriate option.

Toll Number: +82-2-3441-5000

HF Email: krtg-hf@ansys.com

LF Email: krtg-lf@ansys.com

Installation Email: krtg-install@ansys.com

Icepak Email: krtg-icepack@ansys.com

Fluids Email: krtg-fluids@ansys.com

Mechanical Email: krtg-mech@ansys.com

Support for academic users is only provided through our Ansys Learning Forum found at ansys.com/forum. Students can also find additional resources at ansys.com/academic.

 

Ansys SPEOS and VRXPERIENCE Products

Email: optiskoreasupport@ansys.com

Telephone: +82-2-6020-5749

 

CES Selector

Email: support@grantadesign.com

Telephone: +44 1223 218035

All Ansys Products

Web: Go to the Ansys Customer Portal (https://support.ansys.com) and select the appropriate option.

Telephone: Please have your customer or contact ID ready.

Spain Toll Telephone: +34 9178 78350 Toll-free Number:  900-933407

Portugal: Toll-Free Telephone: 800 880513

Email: support@ansys.com

Support for academic users is only provided through our Ansys Learning Forum found at ansys.com/forum. Students can also find additional resources at ansys.com/academic.

 

Ansys SPEOS and VRXPERIENCE Products

Email: optiseuropesupport@ansys.com

Telephone: +44 1925 607240

 

CES Selector

Email: support@grantadesign.com

Telephone: +44 1223 218035

All Ansys Products

Web: Go to the Ansys Customer Portal (https://support.ansys.com) and select the appropriate option.

Telephone: Please have your customer or contact ID ready.

Toll Number: +46 771516400

 +46 20 791348

Toll-free numbers:

Sweden: 020 791348

Norway: 80017427

Finland: 080091561

Denmark: 80250733

Email: support@ansys.com

Support for academic users is only provided through our Ansys Learning Forum found at ansys.com/forum. Students can also find additional resources at ansys.com/academic.

 

Ansys SPEOS and VRXPERIENCE Products

Email: optiseuropesupport@ansys.com

Telephone: +44 1925 607240

 

CES Selector

Email: support@grantadesign.com

Telephone: +44 1223 218035

All Ansys Products

Web: Go to the Ansys Customer Portal (https://support.ansys.com) and select the appropriate option.

Telephone: +866-2-2725 5828

Email: support-taiwan@ansys.com

Support for academic users is only provided through our Ansys Learning Forum found at ansys.com/forum. Students can also find additional resources at ansys.com/academic.

 

Ansys SPEOS and VRXPERIENCE Products

Email: optischinasupport@ansys.com

Telephone: +886-4-22250378 / +886-3-5509992 

 

CES Selector

Email: support@grantadesign.com

Telephone: +44 1223 218035

All Ansys Products

Web: Go to the Ansys Customer Portal (https://support.ansys.com) and select the appropriate option.

Telephone: Please have your customer or contact ID ready.

UK: 0800 048 0462

Republic of Ireland: 1800 065 6642

Outside UK: +44 1235 420130

Email: support@ansys.com

Support for academic users is only provided through our Ansys Learning Forum found at ansys.com/forum. Students can also find additional resources at ansys.com/academic.

 

Ansys SPEOS and VRXPERIENCE Products

Email: optiseuropesupport@ansys.com

Telephone: +44 1925 607240

 

CES Selector

Email: support@grantadesign.com

Telephone: +44 1223 218035

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