Contacting Technical Support
Technical Support for Ansys products is provided either by Ansys directly or by one of our certified Ansys Support Providers. Please check with the Ansys support coordinator (ASC) at your company to determine who provides support for your company, or visit the Contacts and Locations page.
If your support is provided by Ansys directly, Technical Support can be accessed quickly and efficiently from the Ansys Customer Portal. The direct URL is: https://customer.ansys.com.
If you are an academic user including professors, researchers and students, support is handled through our Ansys Learning Forum found at: ansys.com/forum.
When inquiring by phone or email, please have your customer number ready in advance. Find out how to retrieve your customer number here.
One of the many useful features of the Customer Portal is the Knowledge Resources Search, which can be found on the home page of the Customer Portal.
Systems and installation knowledge resources are easily accessible via the Customer Portal by using the following keywords in the search box: systems/installation. These knowledge resources provide solutions and guidance on how to resolve installation and licensing issues quickly.