Academic Product Technical Support
Academic product technical support is provided via the ANSYS Customer Portal & ANSYS Student Portal. Access to these portals is only provided to academic customers whose products are current on TECS or lease.
How you access technical support is based on what product you have and who sold it to you:
- Purchased ANSYS Academic product from a channel partner: Please contact that channel partner for technical support.
- Purchased ANSYS Academic product directly from ANSYS: Use the ANSYS Customer Portal or ANSYS Student Portal to submit requests
Note that support for our RF & Electromagnetics Academic Products is provided via the Ansoft Online Technical Support site which is accessed from within the ANSYS Customer Portal & ANSYS Student Portal, and as such there is is no longer a separate login for the Ansoft OTS site. Similar to the ANSYS Customer & Student Portals, the Ansoft Online Technical Support (OTS) site contains product manuals, tutorial problems, FAQs and a knowledge base of solutions.
Submitting a technical Support request:
To submit a technical support request on the ANSYS Customer Portal or ANSYS Student Portal:
- Once logged in, navigate to Online Support, Submit Support Request
- Select the link "Submit/Update technical support requests"
- Once you submit your request, you will receive responses to your enquiry online via the ANSYS Customer Portal or through e-mail
The ANSYS site coordinator (ASC) for your academic site, professors, and IT administrators are typically the only academic account contacts registered on the ANSYS Customer Portal. These portal users can access the “Submit Support Request" menu.
Students can also access the “Submit Support Request” menu once they have registered on the ANSYS Student Portal.
If you are not an ANSYS Customer Portal or ANSYS Student User Portal user, then please register, or alternatively forward your support requests to your professor or site ASC.
Generally, everyone registered on the ANSYS Customer Portal and ANSYS Student Portal can access the ANSYS Technical Support Knowledge Base, which includes FAQs, tutorials and best practices. These materials address many technical support requirements. Visit the knowledge resources section frequently, as it is continually updated.
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ANSYS Student Portal 
The ANSYS Student Portal provides academic students access to a limited version of the ANSYS Customer Portal, boosted with student specific content.
ANSYS Student Portal users have access to tutorials, training notes, technotes, FAQs, knowledge resources, documentation, academic/student specific content and technical support.
Professor & Students User Categories:
There are two categories of user associated with ANSYS Student Portal: “Professors” and “Students”. The students are the intended users of the new portal, however each customer site requiring student participation must identify one or more “Professors” who will be associated with the student users. “Professors” will have access to the standard ANSYS Customer Portal.
Professor Registration:
Professors should register on the standard ANSYS Customer Portal, as they are simply standard portal users! Professors need to provide their account number, account name, & address information. Once validated, the Professor will be able to login to the standard ANSYS Customer Portal. Once logged in, they should go to "My Account" where they can set themselves up as a "Professor" on the account.
Student Registration:
There is a student specific registration page & process: During registration, students are required to identify their professor (from a drop down selection) associated with their academic product license.
Each academic account ANSYS Customer Portal user has the option to check “Professor” in their “My Account” settings of the ANSYS Customer Portal. Students will only be able to register if there is at least one “Professor” associated with the account in our database. A students registration will be active for one year.
