Ansys provides the following technical support solutions for Ansys Academic Product users:
- Ansys Learning Forum — Public online forum for the benefit of Ansys Academic users to share ideas and discuss topics that are of interest to the Ansys Academic user base.
- Learning Resources — Repository of product installation and configuration guides and videos, introductory level product tutorial videos, best practices and FAQs. Intended for students but available to any academic product user.
- Ansys Learning Hub — A paid for, subscription-based platform giving easy access to self-paced courses, instructor-moderated learning rooms and a wealth of online training and learning material.
The following table identifies which of the above support solutions available for each academic user type:
| Academic User Type | Free Ansys Student Product Download | Ansys Learning Forum | Support Resources Webpage | Academic Teaching, Research and Associate Product Download |
| Academic Site ASC1 | YES | YES | YES | YES3 |
| Faculty and Staff2 | YES | YES | YES | NO |
| Students | YES | YES | YES | NO |
1 Academic Site ASC — The designated Ansys Support Coordinator for the academic site, usually an IT person, but can also be a Professor or the main user of the product licenses.
2 Faculty and staff — Full-time employees of an academic organization, including professors (research or teaching), course lecturers, post-doctoral researchers and IT administrators.
3 The ASC is provided access to the Ansys Customer Portal for the purpose of downloading the installation media of the paid for Academic licenses.
Please note: The Ansys Learning Forum does not currently cover Ansys Academic RedHawk product. Technical support for these products is only available via the Apache Design, Inc., academic support email alias: apache_university_support@ansys.com. Support requests submitted to this email alias will be reviewed on a case-by-case basis, but are limited to the following products and product capabilities:
Ansys Academic RedHawk:
- Setting up and running the software
- Voltage drop analysis
- Static analysis flow — setup for static IR analysis and static voltage drop debug
- Dynamic analysis flow — setup for dynamic voltage drop analysis and dynamic voltage drop debug
- Using Tcl commands
Ansys reserves the right to decline technical support to academic customers seeking frequent technical support (i.e. overuse of our technical support). Please allow us a reasonable amount of time to respond to your support requests on the Ansys Learning Forum and ensure that your support request falls within the scope detailed above.