Notre engagement envers la qualité est évident dans toutes les facettes des produits et services d'Ansys, de l'élaboration des exigences du client en matière de produits à la fourniture d'une assistance rapide et précise. L'assistance téléphonique en direct et le portail client en ligne sont des moyens pratiques de soumettre vos demandes.
Ansys Support
Technical Support for Ansys products is provided either by Ansys directly or by one of our certified Ansys Support Providers. Please check with the Ansys support coordinator (ASC) at your company to determine who provides support for your company, or visit the Contacts and Locations page.
If your support is provided by Ansys directly, Technical Support can be accessed quickly and efficiently from the Ansys Customer Support Space
Le forum d'apprentissage Ansys est l'endroit idéal pour les étudiants, les éducateurs, les chercheurs et les ingénieurs de l'industrie pour échanger avec leurs pairs et les experts Ansys. Effectuez une recherche par sujet d'intérêt, participez à une conversation en cours ou postez une question ou une réponse. Inscription gratuite.
Ansys Engineering Copilot is a secure, robust, and reliable multifunctional virtual assistant that leverages 50 years of technical support expertise, to be a central Copilot for your engineering simulations. It can be directly accessed from your Ansys products for instant answers to simple questions and requesting one-on-one support for more complex questions without juggling multiple windows and URLs. The learning and support resources provided by Ansys Engineering Copilot include AnsysGPT, Ansys Innovation Courses, Knowledge, Forum and one-one Support.
Ansys Engineering Copilot is an integrated learning and support platform that will act as multifunctional virtual assistant for every engineer, available directly in Ansys products, on-demand and at no extra cost for active commercial customers.
AnsysGPT is a multilingual AI virtual assistant based on Ansys knowledge that is available to active commercial customers 24/7. Users can ask questions about Ansys products, relevant physics, and other complex engineering topics in the language of their choice.
AnsysGPT provides a summary response along with the references. It is based on knowledge Ansys-owned or licensed, including product and engineering-related training documentation, FAQs, technical marketing materials, and public Ansys Learning Forum discussions.
Please note that user questions and responses are neither stored nor used for training AnsysGPT. This makes AnsysGPT very reliable, secure and easy to use.
Go through this overview video and FAQs to learn more on AnsysGPT.
Any questions, please reach out to your Ansys or Channel Account Manager.
Any time, day or night, the Ansys Customer Support Space (ACSS) gives you instant access to key resources for most Ansys products*. Customers supported directly by Ansys can also log support requests for these product lines.
Technical Support for academic customers is provided through the Ansys Learning Forum, part of Ansys Innovation Space (AIS). AIS gives you direct access to a lively discussion forum attended by Ansys staff and other customers along with a growing range of knowledge articles and free courses.
*For DME, Discovery, medini, PolymerFEM, SpaceClaim, product support, please click on the tab on the side
Get SupportAccess Systems Tool Kit (STK), Test and Evaluation Tool Kit (TETK), and Orbit Determination Tool Kit (ODTK) knowledgebase and documentation, product downloads, examples, and training courses.
Get SupportAccess the Ansys Discovery Forum to download our Discovery Live products and connect with Ansys Discovery Support.
Get SupportAccess Ansys medini support to download medini analyze, watch webinars, and learn about Functional Safety.
Get SupportGet support information for Thermal Desktop.
Il est vital pour Ansys que tous les utilisateurs, y compris les personnes handicapées, puissent accéder à nos produits. À ce titre, nous nous efforçons de respecter les exigences d'accessibilité basées sur le US Access Board (Section 508), les Web Content Accessibility Guidelines (WCAG) et le format actuel du Voluntary Product Accessibility Template (VPAT).
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De la personnalisation des logiciels et de la compression des processus à l'assistance technique et à la formation, nos services sont conçus pour répondre aux besoins uniques de votre organisation, afin que vous ayez accès aux ressources quand et où vous en avez besoin.
