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Customer Support & Help Desk

Our commitment to quality is evident in every facet of Ansys products and services, from drafting customer-driven product requirements, to delivering quick and accurate support. Live phone support and the online Customer Portal are convenient ways for you to submit requests. 

Ansys Support

Support Types

Contacting Technical Support

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Ansys Learning Forum: Public Support

The Ansys Learning Forum is the go-to place for students, educators, researchers and industry engineers to engage with peers and Ansys experts. Search by topic of interest, join a conversation in progress or post a question or response. Free registration.

Ansys Learning Forum
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Ansys Customer Portal: Expert Support

Any time, day or night, the Customer Portal gives you instant access to resources for Fluids, Structures, Electronics & Electromagnetics, LST, Additive products and Cloud.

Customers supported directly by Ansys can also log support requests for these product lines.

Ansys Customer Portal

Additional Product Support

Expert support is available for many Ansys products to address your product-specific needs and questions. Access courses, documentation, examples, tutorials and more.

Semiconductor Discovery Granta Lumerical medini SCADE SpaceClaim SPEOS and VRXPERIENCE

Semiconductor

Email support is available to get in touch with your support contact for more information on Semiconductor products.

Email Support

Discovery

Access the Ansys Discovery Forum to download our Discovery Live products and connect with Ansys Discovery Support.

Get Support

Granta

Support for Granta Selector, Granta MI, Granta EduPack and other Ansys Granta products.

Get Support

Lumerical

Access Ansys Lumerical technical support, documentation, examples, training courses and online forum.

Get Support

medini

Access Ansys medini support to download medini analyze, watch webinars, and learn about Functional Safety.

Get Support

SCADE

Access Ansys SCADE support to download Ansys SCADE software and look through Frequently Asked Questions and contact the Ansys SCADE support team.

Get Support

SpaceClaim

Learn more about Ansys SpaceClaim using tutorials, documentation and support to maximize your 3D modeling needs.

Please note: Support for Ansys SpaceClaim Direct Modeler (in Ansys Workbench) can be obtained through the Ansys Customer Portal. Support for Ansys Discovery SpaceClaim can be reached through the Discovery Community Forum.

Get Support

SPEOS and VRXPERIENCE

Access Ansys SPEOS and Ansys VRXPERIENCE system requirements, documentation and global support contacts.

Get Support

Ansys software is accessible

It's vital to Ansys that all users, including those with disabilities, can access our products. As such, we endeavor to follow accessibility requirements based on the US Access Board (Section 508), Web Content Accessibility Guidelines (WCAG), and the current format of the Voluntary Product Accessibility Template (VPAT).

View VPAT Reports

More Support

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Supported Platforms & Licensing

Learn more about computing platforms tested and supported by Ansys to obtain optimum simulation results.

 

Platform Support
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Technical Enhancements & Customer Support

The Technical Enhancements and Customer Support (TECS) program provides a multitude of value-added services.

More Info

Ready to Get Started?

From software customization and process compression, to technical support and training, our services are designed to address the unique needs of your organization, so you have access to resources when and where you need them.

See What Ansys Can Do For You

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