Our commitment to quality is evident in every facet of Ansys products and services, from drafting customer-driven product requirements, to delivering quick and accurate support. Live phone support and the online Customer Portal are convenient ways for you to submit requests.
Ansys Support
Technical Support for Ansys products is provided either by Ansys directly or by one of our certified Ansys Support Providers. Please check with the Ansys support coordinator (ASC) at your company to determine who provides support for your company, or visit the Contacts and Locations page.
If your support is provided by Ansys directly, Technical Support can be accessed quickly and efficiently from the Ansys Customer Support Space
The Ansys Learning Forum is the go-to place for students, educators, researchers and industry engineers to engage with peers and Ansys experts. Search by topic of interest, join a conversation in progress or post a question or response. Free registration.
Ansys Engineering Copilot is a secure, robust, and reliable multifunctional virtual assistant that leverages 50 years of technical support expertise, to be a central Copilot for your engineering simulations. It can be directly accessed from your Ansys products for instant answers to simple questions and requesting one-on-one support for more complex questions without juggling multiple windows and URLs. The learning and support resources provided by Ansys Engineering Copilot include AnsysGPT, Ansys Innovation Courses, Knowledge, Forum and one-one Support.
Ansys Engineering Copilot is an integrated learning and support platform that will act as multifunctional virtual assistant for every engineer, available directly in Ansys products, on-demand and at no extra cost for active commercial customers.
AnsysGPT is a multilingual AI virtual assistant based on Ansys knowledge that is available to active commercial customers 24/7. Users can ask questions about Ansys products, relevant physics, and other complex engineering topics in the language of their choice.
AnsysGPT provides a summary response along with the references. It is based on knowledge Ansys-owned or licensed, including product and engineering-related training documentation, FAQs, technical marketing materials, and public Ansys Learning Forum discussions.
Please note that user questions and responses are neither stored nor used for training AnsysGPT. This makes AnsysGPT very reliable, secure and easy to use.
Go through this overview video and FAQs to learn more on AnsysGPT.
Any questions, please reach out to your Ansys or Channel Account Manager.
Any time, day or night, the Ansys Customer Support Space (ACSS) gives you instant access to key resources for most Ansys products*. Customers supported directly by Ansys can also log support requests for these product lines.
Technical Support for academic customers is provided through the Ansys Learning Forum, part of Ansys Innovation Space (AIS). AIS gives you direct access to a lively discussion forum attended by Ansys staff and other customers along with a growing range of knowledge articles and free courses.
*For DME, Discovery, medini, PolymerFEM, SpaceClaim, product support, please click on the tab on the side
Get SupportAccess Systems Tool Kit (STK), Test and Evaluation Tool Kit (TETK), and Orbit Determination Tool Kit (ODTK) knowledgebase and documentation, product downloads, examples, and training courses.
Get SupportAccess the Ansys Discovery Forum to download our Discovery Live products and connect with Ansys Discovery Support.
Get SupportAccess Ansys medini support to download medini analyze, watch webinars, and learn about Functional Safety.
Get SupportGet support information for Thermal Desktop.
It's vital to Ansys that all users, including those with disabilities, can access our products. As such, we endeavor to follow accessibility requirements based on the US Access Board (Section 508), Web Content Accessibility Guidelines (WCAG), and the current format of the Voluntary Product Accessibility Template (VPAT).
More Support
From software customization and process compression, to technical support and training, our services are designed to address the unique needs of your organization, so you have access to resources when and where you need them.
