Contacting Technical Support

Technical Support for ANSYS, Inc. products is provided either by ANSYS, Inc. directly or by one of our certified ANSYS Support Providers. Please check with the ANSYS Support Coordinator (ASC) at your company to determine who provides support for your company, or go to www.ansys.com and select About ANSYS > Contacts and Locations.

If your support is provided by ANSYS, Inc. directly, Technical Support can be accessed quickly and efficiently from the ANSYS Customer Portal. The direct URL is: support.ansys.com.

One of the many useful features of the Customer Portal is the Knowledge Resources Search, which can be found on the home page of the Customer Portal.

Systems and installation Knowledge Resources are easily accessible via the Customer Portal by using the following keywords in the search box: Systems/Installation. These Knowledge Resources provide solutions and guidance on how to resolve installation and licensing issues quickly.

NORTH AMERICA

All ANSYS, Inc. Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
Toll-Free Telephone: 1.800.711.7199
Support for University customers is provided only through the ANSYS Customer Portal.
Email: techsupp@ansys.com
 

GERMANY

ANSYS Mechanical Products
Telephone: +49 (0) 8092 7005-55 (CADFEM)
Email: support@cadfem.de
All ANSYS Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
National Toll-Free Telephone:
German language: 0800 181 8499
English language: 0800 181 1565
Austria: 0800 297 835
Switzerland: 0800 564318
International Telephone:
German language: +49 6151 152 9981
English language: +49 6151 152 9982
Email: support-germany@ansys.com
 

UNITED KINGDOM

All ANSYS, Inc. Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
Telephone: Please have your Customer or Contact ID ready.
UK: 0800 048 0462
Republic of Ireland: 1800 065 6642
Outside UK: +44 1235 420130
Email: support-uk@ansys.com
Support for University customers is provided only through the ANSYS Customer Portal.
 

JAPAN

CFX and Mechanical Products
Telephone: +81-3-5324-7305
Email:
FLUENT: japan-fluent-support@ansys.com
CFX: japan-cfx-support@ansys.com
POLYFLOW: japan-polyflow-support@ansys.com
Mechanical: japan-ansys-support@ansys.com
Icepak
Telephone: +81-3-5324-7444
Email: japan-icepak-support@ansys.com
Licensing and Installation
Email: japan-license-support@ansys.com
 

INDIA

All ANSYS, Inc. Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
Toll-Free Telephone: +91 1 800 209 3475 Toll Number: +91 20 6654 3000
 

FRANCE

All ANSYS, Inc. Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
Toll-Free Telephone: +33 (0) 800 919 225 Toll Number: +33 (0) 170 489 087
Email: support-france@ansys.com
Support for University customers is provided only through the ANSYS Customer Portal.
 

BELGIUM

All ANSYS Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
Toll-Free Telephone: 0800 77783 Toll Number: +32 2 6200152
Email: support-belgium@ansys.com
Support for University customers is provided only through the ANSYS Customer Portal.
 

SWEDEN

All ANSYS Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
Toll Number: +46 10 516 49 00
Email: support-sweden@ansys.com
Support for University customers is provided only through the ANSYS Customer Portal.
 

SPAIN and PORTUGAL

All ANSYS Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
Spain: Toll-Free Telephone: 900 933407 Toll Number: +34 9178 78350
Portugal: Toll-Free Telephone: 800 880513
Email: support-spain@ansys.com
Support for University customers is provided only through the ANSYS Customer Portal.
 

ITALY

All ANSYS Products
Web: Go to the ANSYS Customer Portal (https://support.ansys.com) and select the appropriate option.
Toll-Free Telephone: 800 789 531 Toll Number: +39 02 00621386
Email: support-italy@ansys.com
Support for University customers is provided only through the ANSYS Customer Portal
 

TAIWAN, REPUBLIC OF CHINA

Telephone: 866 22725 5828
 

KOREA

Telephone: 82-2-3441-5000
 

CHINA

Toll-Free Telephone: 400 819 8999 Toll Number: 86-10-82861715
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