Academic product technical support is managed via several mechanisms based on whom you purchased our product from and whether the support request relates to ANSYS Academic products, Ansoft Academic or legacy Fluent Academic products. In all cases, technical support and access to our customer portal is only provided to customers with products that are current on TECS or lease.
ANSYS Academic (and Legacy Fluent Academic) product customers who purchase their products from one of our Channel Partners should direct their technical support requests to that Channel Partner.
ANSYS Academic (and Legacy Fluent Academic) product customers who purchase their academic products directly from ANSYS, Inc. should use the ANSYS Customer Portal to submit technical support requests.
Only the ANSYS Site Coordinator (ASC) for your customer site has access to the "Submit Support Request" menu. Students and other users associated with the customer site must forward their support request to their ASC. Generally, everyone registered on the ANSYS Customer Portal can access the ANSYS Technical Support Knowledge Base including FAQs, Tutorials and Best Practices, which should address many of your technical support requirements. Please visit the Knowledge Resources section frequently as it is continuously updated.
Note that the ANSYS Customer Portal also provides access to the Fluent User Services Center (USC) which contains a broad scope of Fluent product knowledge resources such as manuals, tutorial problems, FAQs and a knowledge base of solutions.
Ansoft academic customers who purchase their products from one of our Channel Partners should direct their technical support requests to that Channel Partner.
Ansoft academic customers who purchase their products directly from ANSYS, Inc. should first use the Ansoft Online Technical Support (OTS) site, http://www.ansoft.com/ots/otsLogin.cfm , to access manuals, tutorial problems, FAQs and a knowledge base of solutions. Access to OTS is restricted to the Ansoft Site Coordinator. Students and other users associated with the customer site must forward their support request to their Site Coordinator. For support issues not covered by OTS, please contact your local ANSYS, Inc. office for instructions on submitting a technical support request.
For Ansoft academic customers located in the United States or Canada, you may submit technical support requests via email to univsupport@ansoft.co.
