Academic Product technical support is managed via several mechanisms, based on who your purchased our products from & whether the support request relates to ANSYS Academic or Fluent Academic Products. In all cases technical support & access to our customer portal is only provided to customers with products that are current on TECS or Lease.
ANSYS Academic customers who purchase their products from one of our Channel Partners should direct their technical support requests to that Channel Partner.
ANSYS Academic customers who purchase their products directly from ANSYS Inc should use the ANSYS Customer Portal to submit technical support requests:
Only the ANSYS site Coordinator (ASC) for your customer site has access to the "Submit Support Request" form. Students & other users associated with the customer site must forward their support request to their ASC. Generally, everyone registered on the ANSYS Customer Portal can review the knowledge base & participate in the user forums which should address many of your technical support requirements.
Fluent Academic customers who purchase their products from one of our Channel Partners should direct their technical support requests to that Channel Partner.
Fluent Academic customers who purchase their products directly from ANSYS, Inc. should use the Fluent User Services Center (USC) as their primary resource for technical support. The USC provides access to a broad scope of Knowledge Resources such as manuals, tutorial problems, FAQs, and a knowledge base of solutions. For support for issues not covered by the USC, please contact your local ANSYS Inc. office for instructions on submitting a technical support request. Additionally, Fluent Academic customers located in the USA or Canada may submit technical support requests via email to: aca-support@fluent.com