Retrieving Your Customer Number

All Customers (ANSYS, Ansoft, Apache and Fluent)
The license key email sent to you includes your Customer Number twice. (If you were not the recipient of the license key email, refer to the subsequent sections of this document.)

  1. The Customer Number is displayed near the top of the license key email. A typical Customer Number is illustrated below.
  2. Typical customer number
  3. The Customer Number is included within the license key file attached to the license key email. The Customer Number is      part of the VENDOR_STRING value on any INCREMENT line within the file.
  4. Customer number and license key

Customers with ANSYS Products (including those running Fluent with the ANSYS daemon)
Customers with ANSYS products can also find their Customer Number by using the ANSLIC_ADMIN Utility.

Note: To retrieve your Customer Number a valid ANSYS license must be installed.

  1. To run the ANSLIC_ADMIN utility:

      • On Unix run /ansys_inc/shared_files/licensing/lic_admin/anslic_admin
      • On Windows select the ANSLIC_ADMIN Utility from the "ANSYS, Inc. License Manager" folder

  2. Select option - View Status/Diagnostics Options

  3. Select option - Display the Customer Number

There will be one line for each unique Customer Number entered in the license. If multiple Customer Numbers are displayed, please contact the manager of your account to determine which number should be used for your site.

Multiple customer numbers

Customers with ANSYS Electromagnetics (Ansoft) Products
Customers with any of the ANSYS Electromagnetics (Ansoft) applications can navigate to Help > About, which will display your Customer Number as illustrated below.

Ansoft products customer number

Customers with Apache Products
If you do not have access to the license key file email, please contact your salesperson to retrieve your Customer Number.

Customers Using Legacy Licenses
If you do not have access to the license key file email, please contact your salesperson to retrieve your Customer Number.