Privacy Policy

This Privacy Policy covers the following:

Who are we?
What information do we collect?
How do we use your information?
Who may use your information?
Third party links and services
How do we protect your information?
Where is your information processed?
What are cookies, web beacons and clear GIFs and why do we use them?
Marketing communications
Applying for a job online
How long do we keep your information?
Access to your information and updating and correcting your information
How do you contact us?

This Privacy Policy applies to all of the personal data we collect about you, including information collected on www.ansys.com and any other websites (including mobile access) where this policy is linked to, all of which are referred to as the “Site” in this policy.

By providing information to us, you expressly agree to this Privacy Policy. This Privacy Policy was last updated on 31st July 2015 and applies from that date.

We may occasionally amend this Privacy Policy. Any new policy will automatically be effective when it is published on the website. You should therefore return here regularly to view our most up to date Privacy Policy. You should also print a copy for your records.

We do not knowingly collect or process data from anyone under the age of thirteen (13) years old.

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Who are we?

The Site is owned and operated by ANSYS, Inc. ANSYS, Inc. is incorporated in Delaware, USA. We refer to ANSYS, Inc., together with its group companies, as “we”, “us” or “our” in this Privacy Policy.

You can find details of all of our group companies by visiting http://www.ansys.com/About+ANSYS/ContactsLocations.

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What information do we collect?

Most of the information we collect is information provided directly by you. This may include:

  • contact information – information such as name, job title, company name, department, email address, physical mailing address, telephone number, nationality, visa information, gender, date of birth and passport data;
  • professional information – such as your employment background, job description and related information;
  • transaction information – your contact information, the products you are interested in, your purchasing requirements, your financial information including credit card or other payment information;
  • license verification information – when you use our products, we may verify that both the product and your use of it are appropriately licensed, using third party providers and tools. We may share your data with our third party providers to support that.  Data regarding unlicensed use and users may be collected and processed by us. If we believe that use of our software is unlicensed we may also share that data with other software companies, organizations set up to counter software theft and law enforcement;
  • data analytics – when you use our products, you may be invited to activate data analytics which will send usage data back to us, including feature usage, license usage information and error information;
  • responses to surveys – information you provide in responding to a survey on the website, via an app or email, on the telephone or otherwise.

We may also collect and process information obtained through the Site or the device you are using, including:

  • location information (including GPS signals sent by a mobile device, location information gathered from social media networks or sensor or IP address data from your device);
  • information from cookies, web beacons or from the internet, including your IP address, browser type, operating system, domain name, access times, which pages you visit within our website and referring website addresses. You can find out more about how we do that in the relevant section of this policy below and in our Cookies Policy;
  • if you ask us to connect with other sites (for example if you ask us to connect with your Facebook account) we may get information that way too;
  • we may record any telephone calls for quality assurance and training purposes;
  • using third party e-mail servers to send and track receipt of communications, and analyze the pattern of those communications for trust and security purposes as well as to gather data, such as enquiry data, to assist us in better understanding our business.

Finally, we may use publicly accessible information to verify information we are provided with and to manage and expand our business.

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How do we use your information?

We use information collected about you as outlined in this Privacy Policy.

Our primary purpose in collecting your personal data is to provide you with the services you requested and those which we believe will optimize your use of the Site. We may use your personal data for the following purposes:

  • to provide the information, services or support you request and related after-sales services;
  • to identify you, and to contact you from time to time with product or service updates;
  • to send other messages that are useful to the service we provide;
  • to manage our relationship with you and to carry out any related administration;
  • to provide personalized, targeted, or location-based content, services, and advertising from us and third parties;
  • to promote our services, or the services of our partners, including via email and social media platforms;
  • to compare information for accuracy, and verify it with third parties;
  • to detect, investigate and prevent activity we think may be potentially illegal, unlawful or harmful and to enforce our Privacy Policy and/or our Terms or any other purpose referenced herein or therein.
  • to carry out research, including market research, statistical research on site traffic, sales and other commercial information to assist us in improving the services we provide to you and tailor the Site.
  • to evaluate your application to work with us.

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Who may use your information?

We may disclose your personal data to enforce our policies, to comply with our legal obligations or in the interests of security, public interest or law enforcement in any country where we have entities or affiliates. For example, we may respond to a request by a law enforcement agency or regulatory or governmental authority. We may also disclose data in connection with actual or proposed litigation, or to protect our property, security, people and other rights or interests.

We share your information with third parties who help deliver our products and services to you. Examples include hosting our web servers, analyzing data, providing marketing assistance, and providing customer service. These companies will have access to your personal information as necessary to perform their functions, but they may not use that data for any other purpose.

We may also share your personal data:

  • with companies in our group and/or our affiliates; or
  • with resellers, distributors and/or channel partners; or
  • with any third party you have asked us to share your personal data with – such as Facebook or any other social media site if you have asked us to connect with your account.

You may have accessed our website through a hyperlink from the website of one of our trading partners. If so, you consent to your personal details and purchase information, including behavioral patterns, being shared with that trading partner in accordance with our contractual relationship with them.

If we or any part of our group is sold, or some of its assets transferred to a third party, your personal information, as a valuable asset, may also be transferred to the acquirer, even if they are not in the same line of business as us. Our customer database could be sold separately from the rest of the business, in whole or in a number of parts. Potential purchasers and their advisors may have limited access to data as part of the sale process. However, use of your personal information will remain subject to this Privacy Policy.

Similarly, your personal information may be passed on to a successor in interest in the unlikely event of a liquidation, bankruptcy or administration.

Please remember that when you share information publicly on the Site, for example a comment on a blog post, it may be indexable by search engines, including Google, which may mean that the information is made public.

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Third party links and services

The Site may contain links to third parties’ websites. We are not responsible for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those links or websites before either agreeing to their terms or using those websites.

We may also use Google Analytics to gather statistics on site usage. This may involve the use of cookies. There are more details in our Cookies Policy and in Google’s own privacy policy. Google may aggregate data they collect from their various services including Google Analytics, Google Translate, Google Maps and YouTube. You acknowledge and accept that we have no control over Google’s data collection. You should look at Google’s privacy policy for details of their data collection practices.

If you have asked us to share data with third party sites (such as social media sites), their servers may not be secure.
Note that, despite the measures taken by us and the third parties we engage, the internet is not secure. As a result others may nevertheless unlawfully intercept or access private transmissions or data.

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How do we protect your information?

We take what we consider to be appropriate technical and organizational measures to guard against unauthorized or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no system is completely secure, we believe the measures implemented by the Site reduce our vulnerability to security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally. However, it remains your responsibility:

  • where you have a user account for the Site:
    • to log off or exit from Site when not using it;
    • to ensure no-one else uses the Site while your device is logged on to the Site (including by logging on to your device through a mobile, Wi-Fi or shared access connection you are using);
    • to keep your password or other access information secret. Your password and log in details are personal to you and should not be given to anyone else or used to provide shared access for example over a network. You should use a password which is unique to your use of the Site – do not use the same password as you use for another site or email account; and
  • to maintain good internet security. For example if your email account or Facebook account is compromised this could allow access to your account with us if you have given us those details and/or permitted access through those accounts. If your email account is compromised it could be used to ask us to reset a password and gain access to your account with us. You should keep all of your account details secure. If you think that any of your accounts has been compromised you should change your account credentials with us, and in particular make sure any compromised account does not allow access to your account with us. You should also tell us as soon as you can so that we can try to help you keep your account secure and if necessary warn anyone else who could be affected.

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Where is your information processed?

Your data may be processed and stored on our or third party providers’ computers in the United States or other countries where we or our services providers have a presence.

We comply with the US Department of Commerce’s Safe Harbor scheme to cover the transfer of data to the US from the European Union and Switzerland. We have certified that we adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about this scheme and see the information we have filed with the Department of Commerce click here:

http://export.gov/safeharbor/

Your information may also be processed in other countries which may not have similar data protection laws to those that apply in your country. However, if we transfer your personal data outside your country we will take steps to ensure that your privacy rights continue to be protected in compliance with applicable data protection law and this Privacy Policy.

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What are cookies, web beacons and clear GIFs and why do we use them?

A "cookie" is a small file placed on your hard drive by some of our web pages. We or third parties under contract with us may use cookies to help us analyze our web page flow, customize our services, content and advertising, measure promotional effectiveness and promote trust and safety. Cookies are commonly used at most major transactional websites in much the same way we use them here at our Site. Our Site has a dedicated section on cookies which you can read here.

Even if you are only browsing the Site certain information (including computer and connection information, browser type and version, operating system and platform details and the time of accessing the Site) is automatically collected about you. This information will be collected every time you access the Site and it will be used for the purposes outlined in this Privacy Policy.

You may delete and block all cookies from this site, but parts of the site may not work as expected.

You can reduce the information cookies collect from your device. An easy way of doing this is often to change the settings in your browser. Our cookies policy tells you how to do that. If you do that you should know that (a) your use of the Site may be adversely affected (and possibly entirely prevented), (b) your experience of this and other sites that use cookies to enhance or personalize your experience may be adversely affected, and (c) you may not be presented with advertising that reflects the way that you use our, and other, sites. You can find out how to make these changes to your browser at this site: www.allaboutcookies.org/manage-cookies/.

We gather and share information concerning the usage of the Site for the purpose of reporting statistics. Sometimes this is done using electronic images placed in the web page code, called pixel tags (also called a "clear GIFs" or "web beacons") that can serve many of the same purposes as cookies.

Web beacons may be used to track the traffic patterns of users from one page to another in order to maximize web traffic flow. Our third-party advertising service providers may also use Web Beacons to recognize you when you visit the Site and to help determine how you found the Site. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here: http://networkadvertising.org/consumer/opt_out.asp.

We may also use similar technology in emails that we send you.

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Marketing communications

As outlined above, we (or in some cases third parties) may use your information to send you marketing information in accordance with any marketing preferences you have selected when providing your information.

You may opt-out of receiving marketing communications at any time by the following means:

  1. contact us at opt-out@ansys.com with “remove” in the subject line; or
  2. follow the instructions included in each communication or newsletter.

Please remember that if you change your preferences, it may take a short time for those preferences to become effective.

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Applying for a job online

If you use the Site to apply to work with us, we will use the information you supply to process your application and to monitor recruitment statistics. As a global business we may transfer your details outside of your home country and to other companies in the ANSYS group. Where we want to disclose information to a third party, for example where we want to take up a reference, we will not do so without informing you first unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for up to 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted except for recruitment exercises for US-based offices for which applicable local legislation may require to hold such information for a longer period of time. We retain de-personalized statistical information about applicants to help inform our recruitment activities, but individuals should not be identifiable from that data. Once a person has taken up employment with us, we will compile a file relating to their employment. At that stage we will give more details about how we hold employee data.

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How long do we keep your information?

We will retain your personal data only as long as is necessary for the purposes set out in this Privacy Policy, or as is required by applicable law, and then we will delete it.

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Access to your information and updating and correcting your information

In some countries you may have the right to see the information we hold on you. If you wish to inquire about this service then please direct your queries to privacy@ansys.com. We may charge a small fee for this service.

In some countries you may have a right to change or request the deletion of information we hold about you. This could include changing your contact details or your payment details or cancelling your account. If you wish to do this, please send the details of your request to privacy@ansys.com.

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How do you contact us?

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, we encourage you to contact us at privacy@ansys.com.

In the unlikely event you still have an unresolved complaint, and if your data was transferred to the US from the EU or Switzerland under Safe Harbor, you can also contact our dispute resolution service operated by an independent arbitration service based in the EU. This arbitration service is currently operated by JAMS: http://www.jamsadr.com/safeharbor/. Our Privacy Officer can give you the details for this service if you email them at privacy@ansys.com, or you can find them on our Safe Harbor filings here: http://export.gov/safeharbor/.

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