支持概览

Superior Customer Support

Our commitment to quality reflects in every facet of ANSYS products and services, from drafting customer-driven product requirements to delivering quick and accurate support. Whether you are new to engineering simulation or are a highly-skilled specialist, ANSYS provides the training, consulting services and support you need to do your job ― and do it right.

Live phone support and the online Customer Portal are convenient ways for you to submit requests and voice your concerns. From software customization and process compression, to technical support and training, our services are designed to address the unique needs of your organization so you have access to resources when and where you need them (and in the form that is most useful to your team).

24/7 Access to Online Resources

Any time, day or night, the Customer Portal gives you instant access to valuable resources. You can quickly search our solutions database and FAQs; log and monitor real-time information on the status of your technical support requests; locate product documentation; access training materials, best practice guides, validations and other product information; and download the latest software versions.

With nearly 600 support and services professionals worldwide, we are dedicated to assisting customers via our advanced technology solutions as well as helping you achieve your strategic business goals ― so ultimately you can Realize Your Product Promise.